Customer care

Order Processing

All orders are processed within 7 business days of being placed. Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking details to update after dispatch.

Please ensure all shipping information is accurate before completing your purchase. STOMYAis not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

Order Changes & Cancellations

We understand that plans change. You have up to 48 hours from the time your order is placed to request a modification or cancellation. To do so, please contact us immediately at [support@stomya-ca.com] with your order number.

Please note that cancellations and modifications are handled manually. While we will always do our best to accommodate your request within the 48-hour window, we cannot guarantee changes will be applied before your order is processed and dispatched.

Once an order has been shipped, it can no longer be modified or cancelled.

All Sales Are Final

Due to the nature of skincare and personal care products, all sales are final. We do not offer refunds or exchanges. We encourage you to review all product details carefully before completing your purchase. If you have any questions about a product's ingredients, formulation, or suitability for your skin, please reach out to us before ordering , we are happy to help guide you.

Damaged or Defective Items

We take great care in packaging every order. However, if your items arrive damaged, please contact us immediately upon receipt at [support@stomya-ca.com] with the following:

• Your order number
• A clear description of the damage
• Photographs of the damaged item(s) and packaging

Failure to report damaged items promptly may affect our ability to resolve your concern. We reserve the right to assess each situation individually and determine the appropriate resolution.

A Note From Us

At STOMYA, every product we carry has been thoughtfully selected. If you ever feel uncertain about a purchase, we would much rather help you find the right fit before your order is placed than have you receive something that doesn't serve your skin. Don't hesitate to reach out — that's exactly what we're here for.

📩 [support@stomya-ca.com]

STOMYA reserves the right to update this policy at any time. Please review this page before placing your order.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.