Frequently Asked Questions
Shipping
Where do you ship to?
Where do you ship to?
We currently ship across Canada
How long does shipping take?
How long does shipping take?
The shipping takes 7-10 business days
How much does shipping cost?
How much does shipping cost?
Shipping varies based on the location, however, orders above 75$ get free shipping
Do you offer express or same-day delivery?
Do you offer express or same-day delivery?
Not at the moment
Can I track my order?
Can I track my order?
Yes, tracking will be sent to the email present in the order.
Easy Returns
What is your return policy?
What is your return policy?
All sales are final, unless the product is damaged in transit. Customers will have 7 days from receipt of the product to contact us if the product is delivered damaged. You may contact us at support@stomya-ca.com.
How long do I have to return or exchange an item?
How long do I have to return or exchange an item?
All sales are final
How do I start a return?
How do I start a return?
We currently do not offer returns, all sales are final.
Can I return sale items?
Can I return sale items?
We do not offer returns, all sales are final.
When will I receive my refund?
When will I receive my refund?
As all the sales are final, we do not offer refunds
Do you restock sold-out items?
Do you restock sold-out items?
Yes, we do restock sold-out products
My Order
Can I change or cancel my order after it’s placed?
Can I change or cancel my order after it’s placed?
Clients will have a 48-hour window to contact support@stomya-ca.com to cancel or change the orders placed. If you need support selecting products for your skin, we highly recommend reaching out to us before placing an order. We are happy to support you!
My order is missing an item — what now?
My order is missing an item — what now?
While we take the utmost care, clients are advised to contact support@stomya-ca.com in case such issues arise
